Man Walking with Phone and Luggage

Questions to Ask Before Hiring Parking Valet Service

If you’re planning a trip and need valet parking at the Metro Detroit Airport, there are a few things to consider before choosing a company to help you. A great valet adds convenience, ease and class to your experience, but they’re not all created equal. That’s why you need to take your time and ask the right questions before hiring a valet for DTW airport parking.

How long have you been providing this service?

The longer the provider has been in operation, the better track record they will have. Find out how many years they have been in business, and then do some of your own research. Visit their website, read online reviews, and check their rating on the Better Business Bureau. If the provider is new, there won’t be as much information out there on the company and you may be taking a risk by hiring them.

Are you insured?

Reputable valet parking companies will provide you with this information. They should have proper insurance, which would cover damage to the vehicles they are parking as well as to other vehicles and property.

How do you vet your drivers?

Any good valet service provider will properly research their drivers before hiring them, and continue with periodic checks going forward. They should offer:

  • Universal background check
  • Reference check
  • Driving records check
  • Criminal background check
  • Credit check
  • Drug tests

How do you train your valet drivers?

An excellent valet provider offers extensive training to its employees. Valets don’t just need to know how to drive and park cars, they have to be proficient at thinking on the fly, problem resolution, communication with customers and more. Valets should be trained on how to:

  • Park all types and sizes of vehicles
  • Manage the airport parking spaces and lots
  • Use technology regarding management of valet stations and apps
  • Provide excellent customer service and display a deep knowledge of the airport parking lots.

What technology do you use?

Many valet service companies these days utilize state-of-the-art technology, such as app-based vehicle tracking and text-in vehicle retrieval, to ensure the entire process is more intuitive, interactive and easy. Technology paves the way for better attendance tracking and more transparent reporting.

What do you charge?

The fees charged will depend on the service required and duration of stay. Extra services such as oil changes and car washes while the customer is gone will be added onto the standard valet parking rate. Some companies give an hourly rate, while others break down price by service.

Regardless of specific costs, the most important factor to look for is transparency. You want a thorough and honest valet provider that is upfront with the costs so there are no surprises later.

Contact Valet Connections DTW Parking

Choosing Valet Connections for efficient DTW airport parking is easy once you get to know what we offer. Feel free to ask these questions and more when you book our services at (734) 992-4946.